Frequently Asked Questions

Products
Products
Are all roses real?

Yes. Longlife roses are real roses that can last for 1 to 2 years.

What are longlife roses?

Longlife roses are real roses where the growing process is basically halted. Before starting with the conservation only the best quality and hand cut fresh roses are used. After the fresh roses have reached the peak stage of ripeness the roses are treated by an advanced technical process where the natural juices of the rose are replaced by a liquid mixture of glycerine, water and colouring agents. Because of this the rose keeps its natural beauty, silky soft shine and pretty bright color.

Why longlife roses?

Long lifespan (1 to 2 years)
No treatment necessary
Available in many different colours
100% biodegradable
Longlife roses look and feel the same as fresh roses

How many roses are in a box?

The quantity of Longlife roses differs per Flowerbox. The quantity is mentioned in the product’s description on each product page on the website.

How long does my Flowerbox last?

Flowerboxes with Longlife roses will last 1 to 2 years.

How can I maintain my roses?

Information about the treatment of our product can be found here.

Ordering
Ordering
Is it necessary to create an account?

It is not necessary to create an account. You can also order our products as a guest on the website. Creating an account does offer some advantages, for example as an account-holder you can earn points to apply towards a discount on your next purchase.

How can I get an extra discount?

At Rosuz we value loyal customers. That is why we are running a loyalty program on our website. You can receive an extra discount in this way by buying more often from us. You can find more information about our loyalty program here.

Special Requests
Special Requests
I have a special request. Now what?

If you want something different or even more special then please contact us. We will always see what we can do to accomodate you.

Can you do something for events?

To make your party, event or other special occasion even more special we can help you to decorate. Please contact us to discuss your wishes.

Shipping
Shipping
Can gifts be sent anonymously?

Normally gifts are always sent anonymously unless you add a personal touch such as a card or letter to the product during the ordering process on our website.

Can you do express delivery?

In some cases it is possible to have your order delivered with express delivery. You will receive your package faster this way. Within the Netherlands it is possible in some cases to have the package delivered on the same day. Please contact us for express delivery inquiries and we will make a price for you.

Can I track my order online?

After your order has shipped you will automatically receive an e-mail with a Track & Trace code for your order. With this code you can check your shipment on the PostNL app or website. In this way you always know when you can expect your product.

Payment
Payment
How can I pay?

We support several payment options like PayPal, credit card, Ideal and several others. You can find more information about our payment options here.

Can I pay afterwards?

No, unfortunately, it is not possible to pay afterwards at Rosuz.

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