Most information we collect about you when you place an order or register for a service offered by Rosuz is personal information. When creating an account or placing an order we ask you for your first and last name, your e-mail address and phone numbers, home address, shipping address and your date of birth. Next to this information, we also may gather the IP address you use to connect to our site. All of the details described above allow us to process your order and let you know the status of your order. Credit card details are entered directly into our payment partner’s systems and are neither transmitted nor held in our systems. Additionally we may also obtain information as a result of authentication or identity checks.
How do we use your personal data?
Rosuz may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We will never give or sell your details to third party companies for purposes other than the fraud prevention and legal purposes mentioned above. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.
How can you change your personal data?
If you would like to change your personal information at Rosuz, sign in to your account using the Sign in menu on the homepage. Your account will appear and you can change your personal data. Only you, or at your request the customer care department, can change your personal data. You can contact us here and we will revise your personal details.
How does Rosuz safeguard your personal data?
Rosuz has implemented a variety of security measures to maintain the safety of your personal information. We take reasonable steps to ensure that third- party business partners to whom we may transfer data will provide sufficient protection of that personal information. All sensitive/credit information supplied by you is transmitted through our payment partner Mollie. They will encrypt your information before it is sent to us to protect the information from unauthorized use. Only if you are the legal owner can your credit card be used to make an Internet payment. We take every possible measure to ensure that Mollie provides adequate protection for your data.
Our system also may gather non-personal information such as the areas you visit on our site, times and volume of use, traffic data, including logs as well as the details of networks. You can register an account before you place an order, but this is not required. If you wish to have your personal data removed from our database, you can send an e-mail to firstname.lastname@example.org.
If you wish to receive our newsletters, you have to give us permission to send you our newsletters by filling in your e-mail address in the designated newsletter signup box or by checking the newsletter box during the registration process. We offer you at all times the opportunity to opt-out of any service. Any newsletter we send contains an automated op-out link. If you have any questions regarding our newsletter or wish to be removed you can send an e-mail to: email@example.com.
What about cookies?
Questions or complaints
For more information about our policies, please send us an e-mail at firstname.lastname@example.org. If you wish to talk to Rosuz please call: +31 (0) 85 130 49 66 on Monday till Sunday from 10.00 am until 6.00 pm.
Simon Stevinweg 20
6827 BT Arnhem
(by appointment only)
Tel: +31 (0) 85 130 49 66